Service FAQs
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Service FAQs
Product FAQs
Customized FAQs

Service FAQs

Are you a streetwear clothing customization factory?

Yes, we are a professional streetwear clothing customization factory. With over 16 years of industry experience, we have an independent design team and accessory supply chain (including custom webbing and metal hardware) to support full-process development from sketches to finished garments. Whether it's deconstructed cuts, ​Oversized T-shirt silhouettes, or niche cultural prints, we accurately replicate your creative vision.

What is the minimum order quantity for custom clothing?

We provide flexible customization solutions to meet different needs. Our minimum order quantity is 200 pieces per color per style. This minimum order quantity is set to help brands and customers achieve economies of scale in production. In addition to traditional large-scale customization, we have also introduced flexible customization services to adapt to the diversity of market demands. Through flexible customization, you can customize with a minimum order quantity of 50 pieces per color per style, with the addition of your logo or personalized branding.

What is the production lead time for custom clothing?

The production lead time for custom clothing depends on the scale and complexity of the order. Typically, the production lead time for custom t-shirts is generally 15-25 working days, hoodies is about 15-25 working days, and jackets is about 25-35 working days. After confirming the order, we will communicate with you in detail and provide an accurate delivery time.

Can you provide samples?

Yes, we can provide samples. You can directly contact us through our official website, and we will assign a dedicated sales representative to guide you on how to obtain samples, as well as the related sample fees and shipping methods.

How long will I receive the custom samples?

The sample lead time typically depends on the complexity and quantity of the order. Generally, it takes approximately 1 to 2 weeks for sample production and delivery. Please note that this is only an estimated time, and the specific sample lead time may vary due to order volume and seasonal demand.

How is your logistics and warehouse structured? Do you support drop shipping?

We don't support retail sales. We choose DHL, FedEx, UPS, and other special lines for express delivery. We can also choose the freight forwarder or air freight method designated by the customer. For large quantities, to save logistics costs, we ship by sea. For drop shipping, we support GrooveColor’s original design stock or mass-produced customer designs in our warehouse.

Can you provide international shipping?

Yes, we can provide international shipping services. Wherever you are in the world, we can safely deliver custom clothing to you. The shipping cost will depend on the destination and the weight/volume of the order.

If I am not satisfied with the received custom clothing, can I return or exchange it?

If you are not satisfied with the received custom clothing, please contact us immediately and provide relevant photos and a detailed description. We will assess the situation and provide appropriate solutions, including refunds or re-production.